This statement should be read together with our Privacy Notice, which describes the personal information we collect through our Website and how we use it.
1. Accountability
PanPay's Information Officer is responsible for ensuring that we comply with POPIA. The Information Officer can be reached at hello@usepanpay.org.
2. Processing limitation
We process personal information lawfully, in a reasonable manner that does not infringe on data subjects' privacy. We collect information directly from data subjects wherever practical and only with a lawful basis — most often consent, contract, or legitimate interest.
3. Purpose specification
We collect personal information for specific, explicitly defined, and lawful purposes — described in our Privacy Notice. Records are kept only for as long as needed for the purpose, or as required by law.
4. Further processing limitation
If we wish to use personal information for a new purpose, we will ensure that purpose is compatible with the original one, or we will obtain fresh consent before doing so.
5. Information quality
We take reasonable steps to ensure the personal information we hold is complete, accurate, not misleading, and up to date. If you believe information we hold about you is wrong, please email hello@usepanpay.org and we'll correct it.
6. Openness
We maintain documentation of our processing activities and tell data subjects, when collecting their information, who we are, why we are collecting it, and what their rights are. This Website's Privacy Notice is the primary public expression of that openness.
7. Security safeguards
We have implemented appropriate technical and organisational security measures to protect personal information against loss, damage, and unauthorised or unlawful access. See our Security page for an overview.
8. Data subject participation
You have the right to:
- Confirm whether we hold personal information about you.
- Request a copy of that information.
- Request correction or deletion of information that is inaccurate, irrelevant, excessive, out of date, misleading, or obtained unlawfully.
- Object to processing in certain circumstances.
- Lodge a complaint with the Information Regulator (inforegulator.org.za).
To make a request, email hello@usepanpay.org. We will respond within the time period required by law.
PAIA manual
A manual describing the records we hold for the purposes of the Promotion of Access to Information Act, 2 of 2000 (PAIA) is available on request from hello@usepanpay.org.
Information Regulator contact
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
inforeg@justice.gov.za